Shipping & Returns

Shipping

At RESANOR, we take great care to ensure your order reaches you quickly and safely.

• Processing Time: Orders are processed within 1–2 business days.
• UK Shipping: Standard delivery (3–5 business days) and Express delivery (1–2 business days) are available at checkout.
• International Shipping: We ship worldwide. Delivery times vary depending on location (5–10 business days on average).
• Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note that delivery times may be subject to delays during busy periods or due to customs clearance for international orders.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your order under the following conditions:

• Return Window: Items may be returned within 14 days of delivery.
• Condition: Returned items must be unworn, unwashed, and in their original packaging with tags attached.
• Exclusions: For hygiene reasons, certain items (e.g. underwear, swimwear, earrings) are non-returnable.
• Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

How to Return

1. Contact our Client Services team at ClientServices@resanor.com with your order number and reason for return.
2. We will provide you with return instructions and the return address.
3. Once your item has been received and inspected, you will be notified by email.
   
• Refunds will be processed back to your original payment method.
• Exchanges are subject to availability.
  

Questions?

For any shipping or return enquiries, please contact our Client Services team at:

📧 ClientServices@resanor.com